Shipping Insurance Coverage

Simple, Fast Claims Handling

We strive to make the claims process fast and hassle-free. Just file your claim online, via fax, or via snail mail and we will start processing your claim immediately. You will be assigned a dedicated, experienced claims representative to walk you through the process. To speak directly with a claims representative, call us toll free at 866-852-9956 x506.

Partner note
If you purchased coverage through a Shipsurance partner, make sure to contact the partner for directions on filing a claim. Often times claims are filed directly on the partner's website or application.

Claim Forms

Prefer to work offline?
Download these forms.

PDF Claim Form

PDF Claim Statement

Need Help? Contact Us.

  • Via Email
  • Via Phone: 866-852-9956
  • Via Fax: 818-668-8899 (Claim Faxes, Only)
  • Via Mail: 21900 Burbank Blvd Ste 100 Woodland Hills, CA 91367

Claims Instructions... Simplified

When a shipment is lost or damaged, we are here to make the process as simple as possible. Follow the instructions, below, for our step by step claim procedures.
Don't have the time to review this? No problem! Once you file a claim, our experienced representatives will let you know what we need to process the claim for you.

  1. If your shipment is lost or has not arrived at the intended destination, contact the shipping carrier by filing a tracer and ask them to try to locate the missing shipment.
    If your shipment is damaged please notify the carrier about damaged packages as soon as possible.
  2. Complete a SHIPSURANCE claim form, online or offline, and provide all required documents within one hundred and twenty (120) calendar days from the date of shipment.
    1. If the shipment is sent via the United States Postal Service (USPS) or consolidator, and the claim is for loss the Insured must wait 20 calendar days (Domestic shipments) or 40 calendar days (International shipments) before filing claim with SHIPSURANCE.
  3. Provide the following supporting documents:
    1. Copy of the carrier's settlement check and stub, if they provide free coverage. DO NOT WAIT FOR CARRIER CHECK TO FILE CLAIM WITH SHIPSURANCE.
    2. Copy of original invoice/receipt to/from the recipient.
      1. If the claim is for damage please describe the damage. If repairs are possible, include the cost of the repair from disinterested 3rd party. If repairs are NOT possible, include the salvage value.
      2. If the claim is for damage, photos and inspection may be required. Retain all packaging material and damaged goods in its original form as received. DO NOT FAX PHOTOGRAPHS.
    3. Claim statement/affidavit form signed by the recipient. Online claims verification service option available.

That's It! Remember, all documents can be submitted electronically and we provide a clear, detailed list of what is needed.