As of 7/11/2022 the coverage terms and conditions are located here.
Coverage Rules for the Shopify Shipping Insurance Program
This shipping insurance program for Shopify users is managed by Shipsurance Insurance Services, Inc. Please call 1-866-852-9956 if you have any questions regarding the coverage. Claims are filed here or in the Shopify admin area. You can check the status of an existing claim here.
Coverage provided is for all risks of physical loss or damage from an external cause (subject to exclusions) while in transit. Coverage is on a package-by-package basis. Inbound shipments are not covered.
Coverage is for loss, damage, or shortage to the original merchandise shipped plus the original shipping cost (if declared), only.
Insured shipments must be under commercial sales invoice in order to be covered.
You acknowledge that the insurance coverage is provided by Voyager Indemnity Insurance. Voyager is a non-admitted insurer.
If you are shipping using the United States Postal Service, make sure to follow the USPS International Mail Manual rules located here: http://pe.usps.com/text/imm/welcome.htm. If you ship a prohibited item, there is NO COVERAGE.
In order for a package to be covered, the shipping carrier must have verified acceptance of your package for mailing. This is found on the respective tracking websites of the shipping carriers. If a shipping label is printed but not scanned by the carrier as accepted it is deemed as never been mailed and there is no coverage.
This insurance covers up $5,000.00 per package for shipments sent via DHL, UPS, and the USPS service. Maximum coverage per conveyance is $100,000.00.
Throughout this page the following definitions apply:
A. Carrier means the company that is transporting the parcel or freight covered by this program.
B. Freight means packages or shipments transported through commercial freight Carriers.
C. Insured means the Shipper(s), individual(s) or companies who have elected to purchase insurance through this program.
D. Parcel means packages or shipments transported through parcel carriers.
E. SHIPSURANCE means the agent, Shipsurance Insurance Services.
F. Total Insured Value means the total value of the item(s) declared for insurance coverage. Includes the Carrier provided coverage, if any.
G. We, us and our means Voyager Indemnity Insurance Company.
Pay special attention to the following coverage exclusions and conditions:
- If you insured a package with Shipsurance file the claim directly with Shipsurance or in the Shopify admin area. Do not file a claim with the shipping carrier as Shipsurance coverage through this program starts from the first dollar.
- Not all commodities and destinations are covered. Make sure the item(s) that you are shipping (Exclusion A) and the destination (Exclusion B) are not excluded from coverage.
- Items must not be shipped in the original manufacturers packaging or any packaging that alludes to the contents. (Exclusion E)
- All packaging material and damaged goods must be kept in the original form as received. Packaging and damaged goods should not be disposed of, released to the shipping carrier, or returned to the seller before a claim is completed. Failure to comply can result in the denial of the claim. (Condition B, 1)
- During the claims process, a claim statement/affidavit signed by the recipient (or intended recipient) will be required. This is a form document provided by Shipsurance that allows the recipient (or intended recipient) to indicate loss or damage. (Condition B, 3)
- Jewelry (includes necklaces, earrings, watches, rings, bracelets, broaches, etc) with a value of $1,000.00 or more must be sent with the Signature Confirmation service (package must be signed for at delivery) provided by the shipping carriers. This is required for Domestic and International shipments. (Conditions E)
- Laptop computers (including tablets computers, ipads, and similar electronics) and mobile telephones must be sent with the Signature Confirmation service (package must be signed for at delivery) provided by the shipping carriers. This is required for Domestic and International shipments. (Conditions E)
The following is a list of exclusions. These are NOT covered:
- Accounts, bills, currency, cash in transit, evidence of debt, checks, money orders, COD payments, coins (collectible coins are not excluded), securities and other negotiable papers, tickets, deeds, notes, gift cards, manuscripts, documents, neon items, hazardous material (per UPS Hazardous Materials List), LCD/LED monitors or screens and similar, televisions (including LCD, plasma, CRT, projection, and similar), perishable cargo or similar property, eggs, any stone or ceramic slabs, automobiles, motorcycles, live animals, flowers, plants, seeds, cigarettes/cigars, cotton, tobacco, windows, plate glass, stained glass, and float glass.
- Shipments sent to Afghanistan, Angola, Bolivia, Brazil, Burma, Congo, Cuba, Iran, Iraq, Ivory Coast (Cote d'Ivoire), Liberia, Nigeria, North Korea, Paraguay, Sierra Leone, Somalia, Sudan, Syria, Venezuela. Any location that would be in violation of any U.S. economic or trade sanctions including OFAC Restricted Countries. For shipments to Russian and other Commonwealth of Independent States countries (includes Armenia, Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Russia, Russian Federation, Tajikistan, Turkmenistan, Ukraine, and Uzbekistan) coverage ceases upon touchdown of the aircraft at the airport of destination or upon discharge from the overseas vessel at the destination discharge port.
- Parcel(s) or freight that require a signature confirmation or signature required service that are not sent using the required signature service are excluded from coverage.
- Loss, damage, shortage, or non-arrival of any parcel or freight and its contents which is addressed incorrectly or packed insufficiently to withstand the normal rigors of transit.
- Loss, damage, shortage, or non-arrival of any parcel or freight and its contents when it bears a descriptive label or packaging which describes, or alludes to, the nature of the contents. This includes the manufacturer packaging. International shipments that contain customs declarations are NOT excluded from coverage.
- Loss, damage, shortage, or non-arrival of any parcel or freight and the contents when it is obtained by trick, false pretense, or other fraudulent schemes.
- Loss, damage, shortage arising out of loss of market, delay, loss of use, clean-up costs, decay, inherent vice, or other deterioration, any remote or consequential loss, whether or not arising out of a peril insured against or changes in temperature or humidity.
- War Exclusion / Atomic and Nuclear Exclusion: In no case shall this insurance cover loss damage or expense caused by 1) War, civil war, revolution, rebellion, insurrection, or civil strife arising from, or any hostile act by or against a belligerent power; 2) Capture, seizure, arrest, restraint or detainment (piracy excepted), and the consequences of or any attempt of; 3) Derelict mines, torpedoes, bombs, or other derelict weapons of war. In no case shall this program cover loss damage or expense arising from the use of any weapon of war employing atomic or nuclear fission, fusion or other like reaction or radioactive force or matter.
- Mechanical and Electrical Derangement (Internal Damage) - Loss of or damage due to mechanical, electrical, electronic derangement or refrigerated breakdown unless there is evidence of external damage to the parcel or its packaging. Data files and installed computer programs are not covered for erasure, corruption, or loss.
- American Institute of Marine Underwriters Extended Radioactive Contamination Exclusion clause.
- American Institute of Marine Underwriters Chemical, Biological, Bio-Chemical, Electromagnetic, and Cyber Weapons Exclusion clause.
- Shipments involving illegal or controlled substances are excluded from coverage.
This program does not apply to any damage, expense, cost, loss, liability or legal obligation arising out of or in any way related to pollution, however caused.
Pollution includes the actual, alleged or potential presence in or introduction into the environment of any substance if such substance has or is alleged to have, the effect of making the environment impure, harmful, or dangerous. Environment includes any air, land, structure or the air therein, watercourse or water, including underground water. We will have no duty to defend any suit arising out of or in any way related to pollution.
- Shipments sent through owned, leased or rented vehicles that are not commercial parcel or freight businesses.
- Insurance Fees
- CLAIM DISPUTES
This program shall be construed and interpreted in accordance with the laws of the State of California.
The parties agree that any and all claims or disputes arising out of the program or the performance of the program shall be brought in Los Angeles County, California.
The Insured agrees to INDEMNIFY AND HOLD HARMLESS SHIPSURANCE and us from any loss, liability, damage or costs, including court costs and attorney fees that they may incur due to misreading, misunderstanding, and not following the coverage requirements provided by this program and any applicable endorsements.
- CLAIM REQUIREMENTS
- All packaging material and damaged goods must be kept in the original form as received. Packaging and damaged goods should not be disposed of or released to the carrier before a claim is completed as photographs will be required. Failure to comply will result in the denial of the claim due to insufficient packing.
- Concealed damage allows for the discovery of loss or damage up to 15 days after final delivery. The loss is deemed to have possibly occurred during the insured transit. Discovery of loss or damage occurring 16 days or later after final delivery is deemed to have occurred while the shipment was NOT in transit, and therefore, is not covered.
- In case of loss or damage to the covered parcel or freight the following must be completed:
- The Insured will file immediate notice of non-delivery, damage, or shortage with the Carrier and with SHIPSURANCE.
- The Insured will complete a SHIPSURANCE claim form and provide all required documents to SHIPSURANCE within one hundred and twenty (120) calendar days from the date of shipment. If the Carrier has liability and their remittance (Carrier's claim check and stub) or response has not been received by the Insured within the 120 day timeframe, all other claim paperwork must be received by SHIPSURANCE within one hundred and twenty (120) calendar days from the date of shipment.
- A complete claim submission must include a SHIPSURANCE claim form, a copy of the carrier's tracer form, a copy of the invoice or recent appraisal, photos of damaged goods and packaging, a repair estimate, a claim statement signed by the recipient (or intended recipient), and any other documentation requested by SHIPSURANCE. Failure to complete the claim form and follow all claim instructions could lead to non-settlement of claim.
- If the shipment is sent by the United States Postal Service (USPS) or consolidators, complete claims must be submitted and received by SHIPSURANCE within one hundred and twenty (120) calendar days of the shipment date. If the claim is for loss the Insured must wait twenty (20) calendar days (Domestic shipments) or 40 calendar days (International shipments) before filing claim with SHIPSURANCE.
- Any damage to parcel or freight that was not repaired must be made available to us or SHIPSURANCE, if requested.
- Once a claim has been accepted and approved by us, prompt payment will be made to the Insured.
- We and SHIPSURANCE will rely on the determination of responsibility made by the original Carrier to assist in substantiating the loss.
- CONFORMITY TO STATUTE
Any provision of this program that is not in conformity with the laws of the state in which this program is issued, is amended to comply with the minimum requirements of such law.
- OTHER INSURANCE
This program is excess coverage if there is other insurance coverage. After the other insurance has paid up to its limit, our program will provide coverage up to its limit, but not exceeding the remainder of the loss.
SIGNATURE CONFIRMATION SERVICE
Jewelry (includes necklaces, earrings, watches, rings, bracelets, broaches, etc.) with a value of $1,000.00 or more must be sent with the direct or adult Signature Confirmation Service provided by the Carrier (must be signed for at delivery). This service is available by most Carriers often at an additional expense to their core shipping service. If a signature confirmation service is not available from the carrier, these items cannot be covered. Shipments sent without a carrier provided signature confirmation service are excluded from coverage in their entirety.
Laptop computers (including tablets computers, ipads, and similar electronics) and mobile telephones (including cell phones, smart phones, messaging phones, android phones, iPhones, blackberry phones, and similar) must be sent with the direct or adult Signature Confirmation Service provided by the Carrier (must be signed for at delivery). This service is available by most Carriers often at an additional expense to their core shipping service. If a signature confirmation service is not available from the carrier, these items cannot be covered. Shipments sent without a carrier provided signature confirmation service are excluded from coverage in their entirety.
Insured shipments must be under commercial sales invoice in order to be covered. We shall be liable for the invoice value of the parcel or freight lost, destroyed or damaged, as listed on your commercial sales invoice, only. Claims for repairs shall be payable for the fair market costs of such repairs. In no event shall claims exceed the value declared prior to shipment and declared for premium purposes.
SHIPSURANCE reserves the right to disallow any user to purchase SHIPSURANCE insurance at any time with 10 days notice.
In the event a claim payment is made to an Insured and SHIPSURANCE subsequently determines that the insured package was delivered thereby resulting in no loss to the Insured, then the Insured agrees to promptly reimburse SHIPSURANCE for the amount of the claim payment upon demand by SHIPSURANCE.
By purchasing shipping insurance online, you certify that all information provided is accurate and truthful. The submission of a false, fictitious, or fraudulent statement may result in imprisonment of up to 5 years and a fine of up to $10,000 (18 USC 1001). In addition, a civil penalty of up to $5,000 and an assessment of twice the amount falsely claimed may be imposed (31 USC 3802). Warning: any fraudulent claims will make the shipper and/or consignee liable for any prosecution for mail fraud under federal crime code.
2/1/2021: Valuation requires a commercial sales invoice.